Clik here to view.
Boosting Engagement through Returns
It might not sit high on the hierarchy of important things to tackle when it comes to all things ecommerce, but with 63% of consumers viewing the returns policy before making a purchase, merchant’s...
View ArticleClik here to view.
Return to Sender: Making Package Returns Easy
Sometimes an item doesn’t fit. Sometimes it doesn’t match the color on a customer’s computer screen. And sometimes customers simply just change their minds. Whatever the reason, package returns are a...
View ArticleIn France and Germany, Ecommerce a Matter of Trust
Merchants who want to conduct cross-border ecommerce into France and Germany have to grapple with a common issue – trust in the online channel. Speakers on a France and Germany panel at Multichannel...
View ArticleClik here to view.
Returns Policy a Key Differentiator in UK Market
U.S. retailers looking to do business in the UK market would be wise to have a returns policy that allowed shoppers to be credited back quicker, attendees were told during this summer’s Growing Global...
View ArticleSears Adds Returns, Exchanges to In-Car Pickup
Seeking to set itself apart and offer greater convenience, Sears has added the ability to conduct returns and exchanges curbside from your car, extending its in-car pickup service begun earlier this...
View ArticleClik here to view.
Free Returns, Cyber Monday Shipping Times Trending Up
Due to the massive delays in 2013 holiday season shipping, global ecommerce solution firm Innotrac is expanding its quantitative and qualitative studies of retail shipments and returns to include the...
View ArticleBonobos on Creating a Great Returns Experience
Angela Goldstein, senior manager of operations for ecommerce apparel company Bonobos, talks with Multichannel Merchant Senior Editor Mike O’Brien on how the company delivers a great returns experience...
View ArticleClik here to view.
Demanding Consumers Still in Driver’s Seat, UPS/comScore Study Finds
U.S. consumers are continuing to demand convenience, advanced mobile features, flexible shipping options and ease of product returns, according to the fourth annual UPS Pulse of the Online Shopper...
View ArticleClik here to view.
How a Clear Shipping and Returns Policy Improves Customer Satisfaction
As your business grows, you’re going to experience more unpredictable situations. For that reason it’s a good idea to have a clearly outlined shipping and returns policy on your website that will help...
View ArticleClik here to view.
Boosting Engagement through Returns
It might not sit high on the hierarchy of important things to tackle when it comes to all things ecommerce, but with 63% of consumers viewing the returns policy before making a purchase, merchant’s...
View ArticleClik here to view.
Return to Sender: Making Package Returns Easy
Sometimes an item doesn’t fit. Sometimes it doesn’t match the color on a customer’s computer screen. And sometimes customers simply just change their minds. Whatever the reason, package returns are a...
View ArticleIn France and Germany, Ecommerce a Matter of Trust
Merchants who want to conduct cross-border ecommerce into France and Germany have to grapple with a common issue – trust in the online channel. Speakers on a France and Germany panel at Multichannel...
View ArticleClik here to view.
Returns Policy a Key Differentiator in UK Market
U.S. retailers looking to do business in the UK market would be wise to have a returns policy that allowed shoppers to be credited back quicker, attendees were told during this summer’s Growing Global...
View ArticleSears Adds Returns, Exchanges to In-Car Pickup
Seeking to set itself apart and offer greater convenience, Sears has added the ability to conduct returns and exchanges curbside from your car, extending its in-car pickup service begun earlier this...
View ArticleClik here to view.
Free Returns, Cyber Monday Shipping Times Trending Up
Due to the massive delays in 2013 holiday season shipping, global ecommerce solution firm Innotrac is expanding its quantitative and qualitative studies of retail shipments and returns to include the...
View ArticleBonobos on Creating a Great Returns Experience
Angela Goldstein, senior manager of operations for ecommerce apparel company Bonobos, talks with Multichannel Merchant Senior Editor Mike O’Brien on how the company delivers a great returns experience...
View ArticleClik here to view.
Demanding Consumers Still in Driver’s Seat, UPS/comScore Study Finds
U.S. consumers are continuing to demand convenience, advanced mobile features, flexible shipping options and ease of product returns, according to the fourth annual UPS Pulse of the Online Shopper...
View ArticleClik here to view.
How a Clear Shipping and Returns Policy Improves Customer Satisfaction
As your business grows, you’re going to experience more unpredictable situations. For that reason it’s a good idea to have a clearly outlined shipping and returns policy on your website that will help...
View ArticleClik here to view.
How the Returns Process Can Make or Break Your Customer Experience
With more than $350 billion in sales lost to returns in 2018, online merchants can’t afford not to build a robust returns policy. In a survey by ShipBob, 48% of customers said they returned an online...
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